Wohler Technologies has opened a new service centre serving customers in the EMEA territory. Based in France, the Wohler EMEA service centre will act as the first line of second- and third-tier support for Wohler customers, not only enabling faster turnaround times, but also simplifying administrative paperwork and shipping procedures. First-tier support and administrative tasks, such as RMA requests, will continue to be handled by staff at Wohler's US headquarters.

"The increasing adoption of Wohler systems across the EMEA market led us to establish this new service centre, which gives our customers an added degree of confidence and peace of mind in accessing repair services," said Carl J. Dempsey, Wohler president and CEO. "With a 'local' service centre, our customers will be able to realise improved efficiency, delivery times, and shipping costs while enjoying the convenience of working with their preferred intra-Euro shipping firm and avoiding US Customs paperwork for temporary re-importation of goods."

Customers in EMEA markets previously sent units directly to Wohler's US office for repair. Now they will be able to ship them to Wohler's service center in Europe, reducing both shipping costs and delays. The centre will provide support and service for the entire range of Wohler products, and its location in the same or nearby time zone will facilitate timely responses to customer inquiries.

Lorys Tildian will manage the Wohler EMEA service centre, which will be staffed by service engineers according to demand.
Customers can co
ntact the Wohler EMEA service centre by e.mail at supporteurope@wohler.com.

www.wohler.com